ABOUT THE CERTIFIED HOSPITALITY HOUSE (CHH) PROGRAM:

This program provides members with access to our online learning management system, which contains over 60 valuable educational courses specifically useful for our industry.  
 

COST: the subscription is based on the number of rooms and cost is an annual subscription which includes one user. 



 

SEVEN CORE CATEGORIES:

In order to achieve the CHH designation, organizations are required to fulfill continued education units in seven core categories. The seven categories are:
1. OPERATIONS: Business skills and effective use of resources are an essential component of successful house management. Hours in this area to be focused on business fundamentals critical to efficient process development and asset management. Topics include: ethics, fundamentals of supervision and business, regulatory compliance, risk management, business law, program management. 
2. FACILITY MANAGEMENT: definition of category TBD. 
3. GUEST RELATIONS: Positive relationship and dialogue skills are essential. Hours in this area focus on fostering positive relationships and interpersonal communication skills development. Topics include: death and dying for healthcare professionals, communal living, conflict resolution, compassion fatigue. 
4. NON PROFIT MANAGEMENT: Hours in this area are critical to successful mission delivery. Topics include: effectively managing nonprofit organizations, board development, grant writing, public administration. 
5. HUMAN RESOURCES: Hours in this area are focused on employee relations and staff development. Understanding how to recruit, orient, onboard, coach, discipline, acknowledge and promote staff and volunteers are critical roles for successful managers. Topics include: performance management, staff conflict resolution, legal areas of human resource management. 
6. INTERNAL IMPROVEMENT: Hours in this area include trainings where the candidate has learned about oneself in a formal structured way. Understanding ones own strengths, areas to improve, and communications styles is critical for professionals. Topics include: Myers-Briggs, enneagram, Strong Assessment, Thomas-Kilmann Conflict Mode Instrument, combatting compassion fatigue. 
7. EMERGENCY MANAGEMENT: The focus is on ensuring the well-being and safety of guests, volunteers, visitors, and staff. Topics include: submission of house emergency plan(s), documentation of CPR certification. 

BENEFITS OF PARTICIPATING

Easy and affordable access to exclusive industry-specific education: The individual recertification process for CHP required 30 hours of continued education units. As an individual, you had been responsible for finding these trainings and submitting them to the Certification Committee. With the new CHH program, the requirement of CEU’s are between 14-56 units (depending on house size). Additionally, you can take all of the courses digitally – where you have access to over 50 units eligible for becoming a CHH.

Individual vs. house cost: The cost of individual certification was $100, which holds questionable benefit to the sponsoring house if a CHP transitions out. The annual cost of the new platform is between $100-250 (depending on house size) and includes one user. By subscribing, you gain access to our growing library of courses, and may also add your own custom elements. This saves your house time and money in your onboarding and staff transition process, and preserves your staff training in a digital, on-demand system. 

Nearly 70 of your peers have transitioned to the new CHH program. The new training platform has eliminated the hassle, personal expense, and inconvenience of being individually certified, while still preserving your ability to continually educate yourself and enhance the reputation of your house.

 

Other benefits include:

  • Confirmation of quality for your valued donors and grant-making organizations. 
  • Improved availability and risk mitigation: employees with the right skills can identify problems and provide solutions with ease.
  • Improved productivity and reduced cost, decreased turnover: employees with certifications tend to stay with organizations longer, reducing hiring costs and minimizing disruption to the organization. Reducing turnover can go a long way to mitigating financial and time losses that accompany high turnover.
  • Superior agility: while many individual’s focus on specific tasks in their field, cross-training and upskilling staff with professional certification makes an organization more agile and improves the overall performance.
  • Professional credibility: Give your guests, your partners, and your support community confidence in your organization.
  • Boost productivity: studies by a variety of organizations (including Microsoft, IDC, CompTIA, and Novell) have shown that employees with a professional certification are more productive. That’s because certifications better prepare your team to deal with day-to-day challenges. Certification helps lead to more efficient processes and can improve the productivity of team projects.
  • Improved efficiency: best practices in budget, financing, human resources, and can help your team quickly identify inefficiencies and can increase your success, financially.
  • Become a better evaluator of the talent and skills of others. Once you work through Certification you will be in a better position to evaluate the skills of others, evaluate your own strength and weaknesses, and gain a broader understanding of the skills that are most effective.
  • Gain confidence that your team set a goal, developed a plan, and worked through each benchmark.
  • Gives you a growing toolkit to draw upon when needed. You have mastered and new body of knowledge and may have filled in areas that were blindspots prior to Certification.
  • Experience is the greatest teacher, but Certification and standardized education benchmarks ensures that you have exposure to ideas outside of your comfort zone.

REGISTER FOR THE CHH PROGRAM
PURCHASE ADDITIONAL USERS
Download the CHH Program Benefits Brochure

 

Registered users may access the CHH online learning system by logging in here.

LOGIN TO CHH PROGAM
 View the CHH Training Webinar